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Catherine's Cake House
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Terms and Conditions

Terms & Conditions
Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Catherine’s Cake House, you confirm that you accept these terms & conditions which shall apply to all orders placed or to be placed at Catherine’s Cake House for the sale and supply of any products. 
None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by us.

Food Allergy Advice
Catherine's Cake House operates a food safety management system designed to minimise the risk of cross-contamination when making its products. However, we cannot guarantee that products are 100% allergen free because the cakes are produced in a shared environment that includes dairy, soya, sulphites, nuts, wheat, eggs, mustard and fish. If your food allergy is severe and may cause a major allergic reaction, sadly Catherine's Cake House will not be able to safely cater for you.
All orders are delivered with the appropriate allergy information and it is your responsibility to ensure any recipient(s) are aware of these allergies within your order.

Food Safety and Insurance
Catherine’s Cake House is registered with North Tyneside Food Hygiene department, has a Level 2 Food Safety certificate and is fully insured.

Personal Information
All personal information you provide us with or that we obtain will be handled by Catherine’s Cake House in confidence to protect your personal information. The personal information you provide will be used to ensure deliveries to you, and to provide offers and information on our products. 
The information you provide is only available to Catherine’s Cake House and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Catherine’s Cake House to delete or correct the information held about you. By accepting the Catherine’s Cake House conditions, you agree to the above.

Force Majeure
Events outside Catherine’s Cake House control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Catherine’s Cake House is released from obligations to fulfil contractual agreements. 
Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. 
The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.

Payment
All products remain Catherine’s Cake House’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised and confirmed before confirming the purchase. 
You confirm that all details you provide to Catherine’s Cake House for the purpose of ordering and purchasing goods are true, accurate, and current, and that the credit card or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
All transfers conducted through Catherine’s Cake House are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. 
Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Catherine’s Cake House reserve the right to end our agreement with you if you fail to make payment to us when due, you breach any of our terms and conditions, or if we suspect that you have engaged, or are about to engage, or have any way been involved in fraudulent or illegal activity with us.

Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Ordering
When placing an order you agree that all information given is accurate and complete.
All orders are subject to acceptance and product availability. If Catherine’s Cake House does not have enough stock to deliver the goods you require we will notify you to offer alternatives or the expected delay in delivery.

Delivery
To keep your cake in tip top condition it is hand delivered directly to your house or event within the North East of England. Once the cake has been delivered to you, Catherine's Cake House is not responsible for any damage caused.

Returns and refunds
All cakes are baked to order and we can not accept returns. Refunds or a replacement cake to the same value will be given only in the event that you receive the wrong cake or if the cake is of an unsatisfactory quality. If this is the case, or if you are in any way unsatisfied with the condition or quality of your cake upon arrival you must contact us within 24 hours of receipt of your cake with clear details and images of the order, damage and packaging. After this time, Catherine's Cake House will not accept liability for any complaints made after this time.

Additional Information
Catherine’s Cake House reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, Catherine’s Cake House has the right to cancel the order and refund any amount paid in the best way. Catherine’s Cake House shall also notify the customer of equivalent replacement products if available.
The delivery period stated is an approximate timescale. Goods will be sent to the address given in your order.

Liability
We do not accept liability for any errors and/or omissions contained in our website.
If an error is discovered in the price of goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price.
We cannot be held responsible for any differences in colour between the image on our site and the actual product.
We take every measure to ensure any data we collect is held securely and internet fraud is prevented. However, we cannot be held liable in the extremely unlikely event of a breach in our system.